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We're hiring! Office Administrator Position at TSAM

Our office in Gilroy, CA is hiring for an Office Administrator who will be focused on customer service, order fulfillment including import and export of seeds, and inventory maintenance. This person will also handle bookkeeping and various office administration tasks.

To learn more, continue reading! Please email with a cover letter and resume to apply. 


  • Customer Service:

  • Receive customer inquiries and purchase requests and respond in a timely manner (within 24 hours).

  • Collaborate with US and International Sales divisions on inventory movements to partners and customers.

  • Prepare international shipping documents. Shipping quotes should be considered to best serve the customer.

  • Create necessary documentation for customer orders (e.g., Canadian certificates, germination results, phytosanitary certificates, etc.).

  • Pack and send shipments as needed.

  • Inventory:

  • Oversee monthly physical inventory review.

  • Coordinate regular germination testing on inventory and input updated results.

  • Assist with inventory receiving as needed.

  • Monitor inventory for excess and share annual discard, donation, and discount seed for approval.

  • Additional responsibilities:

  • Conduct weekly bank deposits and monthly bank reconciliation.

  • Receive and ship direct orders as needed.

  • Communicate clearly, effectively, and cordially with global Tokita team members via email, phone, and in-person.

  • Participate in team meetings with US branch and headquarters in Japan.

  • Continually improve standard operating procedures (SOPs) for inventory and administrative processes.

  • Assist with training new staff members as needed.

  • Assist with maintenance of the Gilroy office.


  • 2-3 years of related experience in shipping and receiving, inventory management, and customer service

  • Exceptional attention to detail and organizational skills

  • Demonstrated ability to work as a team

  • Strong communication and interpersonal skills

  • Customer service orientation

  • Proficiency in Microsoft Office suite

  • Ability to prioritize tasks and manage time effectively

  • Experience with import / export is a plus


  • Target start date is October 1st.

  • Compensation is commensurate with experience.

  • Additional benefits include:

  • Medical, dental and vision insurance. 

  • 401(k) matching contributions up to 4%

  • Generous PTO and paid federal holidays. 

Please email with a cover letter and resume to apply. 


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